Privacy Policy

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1. Introduction

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At PokeComeback, protecting your privacy and personal information is extremely important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us.

By using our website, you agree to the practices outlined in this policy. We may occasionally update this Privacy Policy, so we recommend reviewing this page periodically to stay informed of any changes.

This policy should be read alongside our Terms & Conditions and any additional notices we may provide when collecting specific information.

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1.a About Us

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Website: Pokecomback.com

Contact Email: pokecomebackcollector@gmail.com

PokeComeback acts as the data controller for the personal information collected through this website.

All personal data is processed in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Information We Collect

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We may collect personal information when you:

• Place an order

• Contact us through forms or email

• Subscribe to newsletters or updates

• Leave comments or reviews

• Interact with our website

The information collected may include:

• Name

• Email address

• Delivery and billing address

• Order details

• IP address

• Browser/device information

We only collect information necessary to provide our services, process orders, improve customer experience, and respond to enquiries.

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2.a Comments

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When visitors leave comments on our website, we may collect:

• Information entered into the comment form

• IP address

• Browser information

This helps us detect spam and maintain website security.

If profile image services such as Gravatar are used, an anonymised version of your email address may be shared with that service.

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2.b Contact Forms & Emails

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If you contact us through a form or email, we will use the information you provide solely to:

• Respond to your enquiry

• Provide customer support

• Process requests related to orders or services

Please avoid sending unnecessary sensitive personal information.

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2.c Cookies

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Our website may use cookies to improve functionality and enhance your browsing experience.

Cookies help us:

• Understand website traffic and usage

• Remember preferences

• Improve website performance

Some cookies may be provided by third-party services such as Google Analytics.

You can disable cookies through your browser settings, although certain parts of the website may not function correctly as a result.

For more information about cookies, visit:

• www.aboutcookies.org

• www.google.com/policies/privacy

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2.d Third-Party Content

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Our website may contain embedded content or links to third-party websites, including videos, images, or social media content.

These external websites may collect data independently and operate under their own privacy policies. PokeComeback is not responsible for the privacy practices of third-party websites.

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3. How We Use Your Information

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We may use your personal information to:

• Process and deliver orders

• Provide customer support

• Respond to enquiries

• Send important service updates

• Improve website functionality and user experience

• Comply with legal obligations

Where you have opted in, we may also send occasional promotional communications or updates.

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3.a Sharing Your Information

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PokeComeback does not sell, rent, or trade your personal information to third parties for marketing purposes.

Your information may only be shared where necessary with:

• Payment providers

• Delivery couriers

• Website hosting or technical service providers

• Legal or regulatory authorities where required by law

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3.b Data Retention

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We only keep personal data for as long as reasonably necessary for:

• Order fulfilment

• Legal and accounting obligations

• Customer support and dispute resolution

Comments or reviews submitted on the website may remain stored unless removal is requested.

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4. Data Security

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We take reasonable technical and organisational measures to protect your information from unauthorised access, misuse, or loss.

However, no online transmission or storage system can be guaranteed to be completely secure. Any information sent over the internet is done at your own risk.

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5. Your Rights

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Under UK data protection law, you may have the right to:

• Request access to your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to certain processing

• Withdraw marketing consent at any time

• Request a copy of the data we hold about you

To exercise any of these rights, please contact:

pokecomebackcollector@gmail.com

We may ask for identification before processing certain requests.

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5.a Marketing Preferences

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If you have subscribed to marketing communications, you may unsubscribe at any time using the unsubscribe link provided in emails or by contacting us directly.

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5.b Complaints

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If you believe your data has been handled improperly, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: www.ico.org.uk

We would appreciate the opportunity to address your concerns first before escalating a complaint externally.

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6. International Data Transfers

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We generally store and process data within the United Kingdom or European Economic Area (EEA).

Where third-party services process data outside these regions, we will take reasonable steps to ensure appropriate safeguards are in place.

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7. Contact Us

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If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

PokeComeback
Email: pokecomebackcollector@gmail.com